BikeBookings.com – World’s leading Bicycle Shop Management System

Company Name: Bikebookings

Announcement Date: 28/04/2017
Announcement Category: Contract/Partnership
Announcement Content:

Major announcement about BikeBookings and 99 Bikes in Bicycling Trade

We extremely excited to announce that 99 Bikes are going to use BikeBookings as their prefered workshop management system. Here is the article posted on the Bicycle Trade magazine site.

"You may recall that last year we wrote about Perth based software solutions provider BikeBookings.com
Time flies and it’s already approaching a year since BikeBookings launched their sophisticated software solution designed to make the bicycle workshop booking and customer interaction processes not only more efficient but also more user friendly for both customers and workshop staff alike.

“We’ve been developing our software solution for more than three years but we’ve only been live since 1st June 2016,” recalled BikeBookings co-founder and CEO Kristen Britz.

“In less than a year since that date we’ve had well over 10,000 bike service bookings made through the BikeBookings system by customers of the various bike shops that have adopted BikeBookings.

“We’ve had over three million API’s (application process interface) to our server. That’s how many times our server has been pinged asking for information. We’ve also sent out over 20,000 SMS messages on behalf of our client shops.”

On the horizon for BikeBookings is major expansion overseas along with continuous improvement of their software solution.

“We’re currently in discussions with a leading bike shop solution provider in the USA to white label our solution for the 900 bike shops that they service,” Kristen revealed.

“We’ve also rolled out improvements and updates on a monthly basis since our launch last June. All of them are designed to help our client’s workshops become more efficient and give them a better solution based on feedback we have received.

“For example our CRM (customer relationship management) features now allow shops to set their own rules, for example if they want to implement an automatic SMS 120 days after a bike service to say to the customer, ‘Hey Joe, you haven’t had your bike serviced for a while! Please click on this link to book in automatically.’ Or whatever wording the bike shop wants to use.

“Shops like the fact that all of our messaging systems can be personalised. The customer doesn’t just get a message saying ‘Dear Customer,’ they get a message saying, ‘Hi Joe, you’re due for a service on your Merida.’

“We’ve made it simple for the shops to make the booking system available to their customers.

“We find that shops use our system for about a month in their workshop just until they get comfortable using it and reassured about its reliability. Then they start advertising to their customers that they can book in for their next service via our app or via a link on their website.”

As well as Australia, BikeBookings has now had enquiries or signed agreements with shops in America, New Zealand and South Africa.

Kristen continued, “We’re taking it slow, but we’re putting back into cycling already. We’re sponsoring a leading local WA women’s cycling team that we hope will go to the NRS (National Road Series) level next year.

“We definitely want to help the brick and mortar shops survive and not be strangled by online businesses.”

In a major coup for BikeBookings, Australia’s largest specialist retail bike store chain 99Bikes has just come on board.

“We commenced discussions in Matt Turner, co-founder of 99 Bikes, late last year,” said Kristen. “We gave them a demonstration and spoke to his operations team.

“They agreed to trial BikeBookings in three of their Brisbane stores. These have been going on for the past two months.

“Their feedback has been good. They’ve now agreed to sign up all 33 of their shops to use the BikeBookings system.

“We have ‘white labelled’ our solution for them so it’s rebranded it with their colours and also created an app for 99 Bikes which lists all their bike shops.

“We’ve been working with 99 Bikes throughout the trial period on minor tweaks and improvements and we’ve added this functionality, not only to their system but to our main system that’s available to all bike shops.

“For example 99 Bikes likes to collect more information when the booking is made for example pre-authorisation for a certain level of repair cost and provision for the club discount scheme.

“BikeBookings will also be taking over their SMS messaging solution, which is built into the current workshop solution, both on a shop level and at a central management level.

We’ve reached a three year agreement starting 1st May 2017 at an agreed price and commitment level that includes future development and all new shops that they’ll open in that time.

"Our purpose is to help bike shops. We want them to succeed, our pricing reflects that and as we increase things like SMS volume and we are able to pass on discounts to all our customers we will do that."

BikeBookings charges only $50 per month per shop, inclusive of SMS costs. More information can be found at bikebookings.com or contact [email protected]"

Announcement URL: http://www.bicyclingtrade.com.au/news/retail/bikebookings-signs-99-bikes?utm_medium=email&utm_campaign=Bicycling%20Trade%20Newsletter%2028-4-2017&utm_content=Bicycling%20Trade%20Newsletter%2028-4-2017+CID_c69581aa919acaa73b3bd1f4d1eb4aae&utm_source=Email%20marketing%20software&utm_term=Read%20more
About Bikebookings:

Bike shop software for both shops and cyclists.
Saas to assist bike shops manage their workshop and communicate with their customers.
Cyclists are now able to book a bike service 24/7 in a matter of seconds via the mobile app or a shops unique URL.

Get our iOS app at bit.ly/BB-APP

Go to Company Profile for: Bikebookings

Announcement Contact: [email protected]