(reported by the Company)
No items found
Kleu is a business performance tool for frontline customer support workforces. These employees manage difficult interactions every day but lack the emotional fitness to handle it; resulting in burnt out people and poor customer experiences. Kleu is an immersive digital experience which simulates the real live coach customer support employees need and deserve. Kleu is built on proprietary research into the trainable skills that differentiate employees on the frontline who can perform under pressure from those that can't. A fully digital experience, Kleu embeds new behavioural responses in less than 12 weeks, with just 3 x 15 minute interactions per week. Kleu delivers an ROI of up to 10 times in the first 90 days. Examples include a 70% increase in productivity, 54% reduction in sick leave and 5.3 pt increase in customer net promoter score (NPS). Founded in Australia in 2018, headquartered in Sydney.
|Category:||Adtech & martech, People solutions|
|ASX Listing Code (if applicable):|
|Year of Commencement:||2018|
Sydney, NSW 2000, AU
|State:||New South Wales|