Handle My Complaint

Handle My Complaint is Australia’s most trusted complaint solutions service.
We are 100% free and deal with 100+ companies across 1000+ brands. Over the past 10 years we’ve resolved more than 12,000 complaints, saving consumers more than $5.5 million.

- We provide targeted insights for those who deal with consumers on a daily basis.
- We help improve your business’s interactions with your valued consumers.
- We will improve your operation and system efficiencies.
- We assist in educating your consumers to build a stronger relationship.
- We provide expert media commentary and advice on key consumer topics.
- All of which helps improve your bottom line.

Handle My Complaint was founded by Jo Ucukalo, who is a passionate advocate for consumers and a sought-after media commentator on issues affecting their rights.

Our customers are Australians who may not know their rights regarding products and services they have bought. By the time they contact HMC they are generally angry or frustrated by the company’s complaints process and are looking for support to resolve the issue.

We understand — and speak — the same language as your customers so we can help you deal with tricky situations.

PO Box 2311, New Farm, QLD, 4005, Australia